Privacy policy

Privacy Policy

We know that in this digital age, your privacy is important. This Privacy Policy reflects our commitment to protect personal data and the choices we offer you regarding how your data is used. We welcome you to read more about how we keep your information safe, as well as how you can exercise your rights. In addition, our Privacy policy covers our treatment of data that may be personal to you.

  • ‍We will review, update, and amend these policies from time to time consistent with our business needs and technology. We encourage you to check back periodically for new updates or changes. Your continued use of the service makes up your acceptance of any change to this Privacy Policy. We are the data controller of your information. We handle and process all data on behalf of our customers
  • You may likewise decide not to give us "discretionary" Personal Data; however please remember that without it, we will most likely be unable to provide you with the full scope of our administrations or with the best client experience when utilizing our Services.
  • This Privacy Policy (“Privacy Policy”) describes how Zoxstream. will gather, use, and maintain your Personal Information on the zoxstream.com. It will also explain your legal rights with respect to that information.
  • By using the Zoxstream website or mobile application, you confirm that you have read and understand this Privacy Policy, and our Terms (together referred to herein as the “Agreement”). The Agreement governs the use of zoxstream.com. Zoxstream will collect, use, and maintain information consistent with the Agreement.

What private data do we collect from the people who visit our website and mobile application?

When you create an account and use the Services, including through a third-party platform, we collect any data you provide directly, including:

  • Account Data: To use certain features (like Paid or unpaid Services), you need to create a user account. When you create or update your account, we collect and store the data you provide, like your Phone number, and assign you a unique identifying number ("Account Data").
  • Financial Data: Financial data is related to your payment methods, such as credit card or bank transfer details. We collect financial data to allow you to purchase, or exchange services from our website and any related mobile apps. We store limited financial data. Most financial data is transferred to our payment processor, PhonePe, and you should review these processors' Privacy Policy to determine how they use, disclose, and protect your financial data.
    • As a courtesy, Phonepe Privacy Policy can be found here
    • https://www.phonepe.com/privacy-policy
  • Contact information. An Authorized User is required to provide some contact information (e.g., an email address) when making an account on the Services.

·Minors’ Data:

We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Website and mobile application, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website and mobile application. If we learn that personal information from users less than 18 years of age has been collected, We will take reasonable measures to promptly delete such data from our records. If you become aware of any data, we may have collected from children under age 18, please contact us.

How do we handle social signals?

In Short: Yes, If you choose to register or log in to our website and mobile application using a social media account, we may access certain information about you.

Our Sites offers you the ability to register and log in using your third-party social media account details (like your Facebook or Google logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile Information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, profile picture, as well as other information you choose to make public.

We will use the information we receive only for the purposes described in this privacy policy or that are otherwise made clear to you on the Sites. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy policy to understand how they collect, use, and share your personal information and how you can set your privacy preferences on their sites and apps.

Do Not Track

Currently, various browsers — such as Internet Explorer, Firefox, and Safari — offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to Web sites’ visited by the user about the user's browser DNT preference setting. Zoxstream does not currently commit to responding to browsers' DNT signals with respect to the Company's Web sites, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. Zoxstream takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.

How do we use your details?

We process personal data to operate, improve, understand, and personalize our services. We use personal data for the following purposes:

  • To meet or fulfill the reason you provided the information to us.
  • To communicate with you about the Services, including Service announcements, updates or offers.
  • Correspond with you; and
  • Compile anonymous statistical data for our own use or for a third party's use; and
  • Assist law enforcement as necessary; and
  • Prevent fraudulent activity on our website or mobile app; and
  • Analyze trends to improve our website and offerings.
  • To fulfill or meet the reason you provided the information (e.g., to help provide our Site services to you).
  • To personalize and develop our site and the services we provide you and improve our offerings.
  • To provide certain features or functionality of the services on the site.
  • For marketing and promotions.
  • To create, maintain, customize, and secure your account with us.
  • To provide you with support, to communicate with you and respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • To personalize your experience and to deliver content and product and services relevant to your interests.
  • To help maintain the safety, security, and integrity of our site, services, databases, and other technology assets and business.
  • For testing, research, analysis, and product development, including to develop and improve our site and services.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • To prevent illegal activity, fraud, and abuse.
  • Where we must play out the agreement we are going to go into or have gone into with you
  • To help our site that will be ready to serve you better.

We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated, or incompatible purposes without providing you notice.

As noted in the list above, we may communicate with you if you've provided us the means to do so. For example, if you've given us your email address, we may send you promotional email offers or email you about your use of the Services. Also, we may receive a confirmation when you open an email from us, which helps us improve our services. If you do not want to receive communications from us, please indicate your preference by emailing us at support@zoxstream.com.

How we use cookies

We use cookies and similar technologies for several purposes, depending on the context or service, including: 

  • Recognizing you if you sign in to use our offerings. This allows us to provide you with recommendations, display personalized content, and provide other customized features and services.
  • Keeping track of your specified preferences. This allows us to honor your likes and dislikes, such as your language and configuration preferences.
  • Detecting and preventing fraudulent activity and improving security.
  • Conducting research and diagnostics to improve our offerings.
  • Reporting, which allows us to measure and analyze the performance of our offerings.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

You may have the following rights: -

  1. Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  2. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  3. Request deletion of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  4. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  5. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
    1. If you want us to establish the data's accuracy.
    2. Where our use of the data is unlawful, but you do not want us to erase it.
    3. Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
    4. You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
  6. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  7. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you.

How do we protect your details?

  • We have implemented industry-accepted administrative, physical, and technology-based security measures to protect against loss, misuse, unauthorized access, and alteration of personal information in our systems. We ensure that any employee, contractor, corporation, organization, or vendor who has access to personal information in our systems is subject to legal and professional obligations to safeguard that personal information.
  • We do not use vulnerability scanning and/or scanning to PCI specifications.
  • We use regular Malware Scanning.
  • Your individual information is comprised behind secured systems and is merely accessible by a restricted number of folks who've special access privileges to such systems and must keep the information confidential carefully. Furthermore, all very sensitive/credit information you resource is encrypted via Secure Socket Layer (SSL) technology.
  • We implement several security measures whenever a user gets into, submits, or accesses their information to keep up the protection of your individual information.
  • While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or form of electronic storage is 100 percent secure. Therefore, we cannot guarantee its absolute security.
  • Zoxstream prohibits unauthorized access or use of personal information stored on our servers. Such access is a violation of law, and we will fully investigate and press charges against any party that has illegally accessed information within our systems.

Limitation of liability

  • Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so some of the above limitations may not apply to you.
  • We make no legal representation that the website or products are appropriate or available for use in locations outside India. You may access the website and mobile application from outside India.at your own risk and initiative and must bear all responsibility for compliance with any applicable foreign laws.

Governing Law and Jurisdiction

This website and mobile application originate from India. The laws of India. without regard to its conflict of law principles will govern these terms to the contrary. You, hereby agree that all disputes arising out of or in connection with these terms shall be submitted to the exclusive jurisdiction of India. By using this website and mobile application, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding, or claim arising under or by reason of these terms. You hereby waive any right to trial by jury arising out of these terms.

Changes to this privacy notice

We're constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by placing a notice on the Zoxstream website and mobile application, by sending you an email, and/or by some other means. Please note that if you've opted not to receive legal notice emails from us (or you haven't provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all the changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.

Contacting us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may do so via the contact us or email us at support@zoxstream.com

Zoxstream

India

 

This document was last updated on December 18, 2021